Term and Conditions

At THE HOLIDAY SHOP, we specialize in artisanal home decor and elegant entertaining essentials that bring celebration and sophistication to your living spaces. These Terms and Conditions outline the rules and regulations governing your use of our website and services, ensuring a transparent and delightful experience for both you and our team.

1. Definitions

Throughout this document, certain terms have specific meanings:

• “Website” refers to THE HOLIDAY SHOP online store at homedecorstoreus.com
• “We,” “us,” and “our” refer to THE HOLIDAY SHOP and its operators
• “You” and “your” refer to the customer or user of our website
• “Products” refer to the artisanal home decor and gift items available for purchase on our website
• “Order” refers to your request to purchase products from us

2. Account Registration

To enhance your shopping experience, you may choose to create an account on our website.

Your Responsibilities:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the confidentiality of your password and account details
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

We reserve the right to refuse service, terminate accounts, or remove content at our discretion.

3. Products and Services Description

THE HOLIDAY SHOP offers handcrafted artisanal products including:

• Front Door Decor
• Table Top Decor
• Entertaining Essentials
• Seasonal and Holiday Items
• Personalized and Custom Items
• Gifts by Occasion

Product Representation:

We strive to accurately display our products through photographs and descriptions. However, please note:

• Colors may appear slightly different due to monitor settings
• Handcrafted items may have slight variations that make each piece unique
• Product dimensions are approximate
• We reserve the right to update product information without prior notice

Availability:

All orders are subject to product availability. If an item is out of stock, we will notify you and either cancel the item from your order or discuss alternative arrangements.

4. Ordering Process

Placing an order on our website constitutes an offer to purchase our products.

Order Acceptance:

• Your order is not accepted until we send you an order confirmation email
• We reserve the right to refuse any order at our discretion
• In the event we cannot fulfill your order, we will contact you

Order Information:

You are responsible for providing accurate order information, including:

• Complete shipping address
• Valid email address
• Correct product selections

We are not responsible for orders that are delayed or not delivered due to incorrect information provided.

5. Pricing and Payment

All prices are displayed in US Dollars (USD) unless otherwise indicated.

Payment Methods:

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing Information:

• Prices are subject to change without notice
• The price charged will be the price in effect at the time of order
• We are not responsible for typographical errors in pricing
• If a pricing error is discovered, we will notify you and either cancel the order or give you the option to reconfirm at the correct price

Additional Charges:

Depending on your location, you may be responsible for:

• Customs duties and import taxes (for international orders)
• Additional carrier fees for remote delivery locations

These charges are not included in our product or shipping prices and are your responsibility.

6. Shipping and Delivery

We carefully craft and package each artisanal piece to ensure it arrives in perfect condition.

Order Processing:

• Orders are processed within 1-2 business days after payment confirmation
• You will receive a shipping confirmation email with tracking information once your order has been dispatched

Shipping Options:

• Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
• Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Shipping Limitations:

• We ship worldwide, with the exception of some Asian countries and remote areas
• Shipping timeframes are estimates and may vary based on destination and customs processing
• We are not responsible for delays caused by customs, weather, or other factors beyond our control

Delivery:

Upon delivery:

• Please inspect your package for visible damage before accepting delivery
• If visible damage is noted, please indicate this on the delivery receipt
• Report any concealed damage to us within 48 hours of delivery

7. Returns and Exchanges

We want you to be utterly delighted with your purchase from THE HOLIDAY SHOP.

Return Policy:

• We accept returns and exchanges for most items within 15 days of the date you receive your order
• To be eligible for a return:
  • Item must be unused and in its original condition
  • Item must be in its original packaging
  • You must provide the original receipt or proof of purchase

Non-Returnable Items:

Due to their personalized and seasonal nature, the following items are final sale:

• Items marked “Final Sale” at time of purchase
• Gift Cards
• Specially commissioned or personalized items (e.g., custom Front Door Decor or monogrammed Table Top Decor)
• Items from THE HOLIDAY SHOP collection purchased after December 15th may have restricted return eligibility

Return Process:

1. Contact our customer care team at [email protected] within 15 days of receiving your order
2. Wait for our response with a Returns Merchandise Authorization (RMA) number and instructions
3. Carefully pack the unused item in its original packaging with your order confirmation
4. Ship your return using a trackable method

Refunds:

• Refunds are processed once your return is received and inspected
• Original shipping fees are non-refundable
• Credit/Debit Card refunds may take up to 10 business days to appear on your statement
• PayPal refunds are typically processed within 3-5 business days

Exchanges:

We are happy to exchange an item for a different size or color, subject to availability. The process is the same as for a return.

8. Intellectual Property

All content on this website, including but not limited to:

• Text
• Graphics
• Logos
• Images
• Product designs
• Photographs

is the property of THE HOLIDAY SHOP or our content suppliers and is protected by international copyright and intellectual property laws.

Permitted Use:

You may:

• View and display website content for personal, non-commercial use
• Print individual pages for personal reference

Restricted Use:

You may not:

• Republish, reproduce, or distribute website content without express written permission
• Sell, rent, or sub-license material from the website
• Reproduce, duplicate, or copy our products or designs
• Use our products or content for any commercial purpose without authorization

9. User Conduct and Responsibilities

As a user of our website, you agree to:

• Use the website only for lawful purposes
• Not engage in any activity that may disrupt or interfere with our website or services
• Not attempt to gain unauthorized access to any part of our website or systems
• Provide accurate and truthful information when creating an account or placing an order
• Not use our website to infringe upon the rights of others

10. Limitation of Liability

THE HOLIDAY SHOP and its affiliates will not be liable for:

• Any indirect, incidental, or consequential damages arising from your use of our website or products
• Delays or failures in performance resulting from causes beyond our reasonable control
• Inaccuracies or errors in product descriptions or pricing
• Damages resulting from the misuse or improper care of our products

Our total liability to you for any claim related to these terms or your use of our website will not exceed the amount you paid for the products in question.

11. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.

We may update our Privacy Policy from time to time, and continued use of our website constitutes acceptance of these changes.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of California, United States.

Any disputes arising from these terms or your use of our website will be resolved in the courts located in Oakland, California.

We encourage you to contact us first at [email protected] with any concerns so we can attempt to resolve them informally.

13. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website.

Your continued use of our website after any changes constitutes acceptance of the modified terms.

We will indicate the date of the last update at the top of this document.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

THE HOLIDAY SHOP
791 Clifford Street
Oakland, US 94607
Email: [email protected]

Our dedicated customer care team is here to ensure your experience with THE HOLIDAY SHOP is as elegant and seamless as our products.