At THE HOLIDAY SHOP, we take immense care in crafting and curating our artisanal home decor and gifts to ensure they bring elegance and celebration to your home. We want you to be utterly delighted with your purchase. However, if you are not completely satisfied, we are here to help with a straightforward and gracious returns process.

Our Return & Exchange Policy

We gladly accept returns and exchanges for most items within 15 days of the date you receive your order. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. You will also need the original receipt or proof of purchase.

Please Note: Due to the personalized and often seasonal nature of our products, the following items are final sale and cannot be returned or exchanged:

  • Items marked “Final Sale” at time of purchase.
  • Gift Cards
  • Any specially commissioned or personalized items (e.g., custom Front Door Decor or monogrammed Table Top Decor).
  • Items from THE HOLIDAY SHOP collection purchased after December 15th may have restricted return eligibility due to the post-holiday season.

How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Contact Us: Within 15 days of receiving your order, please email our customer care team at [email protected]. Use the template provided below to ensure we have all the necessary information to assist you promptly.
  2. Wait for Instructions: We will respond within 2 business days with a Returns Merchandise Authorization (RMA) number and specific instructions on where to send your package. Please do not ship returns back to our physical address without an RMA number.
  3. Ship the Item: Carefully pack the unused item in its original packaging. Include your copy of the order confirmation or a copy of the packing slip. Ship your return using a trackable method, as you are responsible for the item until it reaches our returns center. Please note that original shipping fees are non-refundable.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original method of payment. Please allow:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Up to 10 business days for the refund to appear on your statement, depending on your card issuer’s processing time.
  • PayPal: Refunds are typically processed back to your PayPal balance within 3-5 business days.

Exchanges

We are happy to exchange an item for a different size or color, subject to availability. The process for an exchange is the same as for a return. Once we receive and process your return, we will ship the requested new item to you. Any price difference will be charged or refunded to your original payment method.

Return Request Email Template

To expedite your request, please copy and paste the template below into an email to [email protected] and fill in the required information.

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear THE HOLIDAY SHOP Team,

I would like to request a [return / exchange] for an item from my recent order.

Order Number: [Please insert your order number]
Full Name: [Your Full Name]
Email Address: [The email address used to place the order]
Item Name & SKU: [The name and product code of the item, found on your order confirmation]
Reason for Return/Exchange: [Please provide a brief reason]

I confirm that the item is unused and in its original packaging.

Thank you for your assistance.

Sincerely,
[Your Name]

Questions?

Our dedicated customer care team is here to ensure your experience with THE HOLIDAY SHOP is as elegant and seamless as our products. Please contact us with any questions at [email protected].

THE HOLIDAY SHOP
791 Clifford Street, Oakland, US 94607