Welcome to THE HOLIDAY SHOP, where we bring festive elegance right to your doorstep. We understand that you value exquisite design, artisanal quality, and a seamless shopping experience. To ensure your journey with us is as magical as our products, we’ve compiled answers to some of the most common questions. Should you need further assistance, our customer care team is always here to help.
Product Questions
What types of products do you offer?
We specialize in a range of festive and home decor items, including acrylic accents, art pieces, entertaining essentials, finishing touches, front door decor, gifts by occasion, and tabletop decor. Each product is curated to add a touch of modern elegance to your celebrations.
Are your products handmade?
Yes, many of our products, such as luxurious velvet ribbons and delicate acrylic accents, are carefully hand-packed at our Oakland studio to ensure they arrive in perfect condition, ready to help you create unforgettable moments.
Shipping & Delivery
What shipping options do you offer?
We offer two convenient shipping methods: Standard Shipping via DHL or FedEx for $12.95, with delivery in 10-15 days after shipment, and Free Shipping on orders over $50 via EMS, with delivery in 15-25 days after shipment. All orders are processed within 1-2 business days.
Where do you ship to?
We ship worldwide, excluding Asia and a few remote regions. Wherever you are, we strive to bring the spirit of THE HOLIDAY SHOP to your doorstep.
How long does delivery take?
After processing (1-2 business days), Standard Shipping takes 10-15 days, and Free Shipping takes 15-25 days. Please note that these times are estimates and may vary based on your location.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition. Please contact our customer care team at [email protected] to initiate a return.
How do I return an item?
To return an item, email us at [email protected] with your order details. We will provide instructions and a return address. Return shipping costs are the responsibility of the customer, unless the item is damaged or defective.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience.
Contact & Support
How can I contact customer service?
For any questions, reach out to us at [email protected]. Our team is dedicated to ensuring your experience with us is nothing short of magnificent.
What are your business hours?
Our customer care team is available during standard business hours, Monday to Friday, 9 AM to 5 PM PST. We strive to respond to all inquiries within 24 hours.
Thank you for choosing THE HOLIDAY SHOP to be a part of your celebrations—all year round. We are committed to delivering curated excellence, exceptional value, and global celebration right to your doorstep.
Warmly,
The THE HOLIDAY SHOP Team